Walking from the station to the office this morning, a peculiarly large number of people appeared to be smiling; almost chuckling to themselves. While this is entirely laudable behaviour, in London it is enough to make one feel somewhat paranoid.

On a different note, Nielsen’s Alert Box is pretty poignant this week. “About half of the users now access the Internet from more than one location. Despite the implications of this for service design, many systems assume that users remain bound to a single computer.”

This most obviously has an impact on the use of cookies which recognize computers rather than users – also a problem for multiple users on one machine. Other points he highlights are scalable interfaces and the ability to stop in the middle of a transaction and resume it from a different computer.

Nielsen then spoils his good work with a bit of bollocks evangelism (‘our challenge and opportunity in the days to come’ ad infinitum).